Shipping policy

All delivery timescales are provided on each product page and the customer cart checkout.

For most orders Tracked 24 and Tracked 48 services are used via Royal Mail. 

We do not hold our customer's liable for any product sent from us that has not been received.

If you do not receive your item within the provided timescale please contact us via our website's "Contact Us" page so we can investigate with our mailing service, or feel free to email mitch@pokemad.com.

We aim to reply to any customer email within 1 business day.